Terms & Returns
Last updated: November 13, 2026
These terms apply to orders placed with Nine Consoles (“we”, “us”), Miami, FL. By placing an order you agree to them.
1. About this website
This website is a product catalog. It has no cart, checkout or online payment. Orders are placed and confirmed in a WhatsApp chat with us. We are an independent reseller and are not affiliated with Sony or Microsoft.
2. Ordering
- Tapping “Order on WhatsApp” starts a conversation; it is not yet an order.
- An order is confirmed when we have confirmed the product, the final price including delivery, and the delivery details in the chat, and you have accepted them.
- We may decline an order, for example if a product is no longer in stock.
3. Prices and availability
Prices are shown in USD. Prices and stock on the website can change without notice and may occasionally contain errors. The price that applies to your order is the one we confirm in the WhatsApp chat before you pay.
4. Payment
We accept Venmo, Google Pay, Apple Pay, PayPal and Chime. Payment details are given in the WhatsApp chat once your order is confirmed. We never ask for card details through this website.
5. Delivery
We ship from Miami, FL and deliver in the USA and Canada. Typical delivery time is 24 to 48 hours within the USA and up to 72 hours to Canada, counted from when the order is confirmed and paid. Delivery times are estimates. The delivery fee, if any, is confirmed before you pay. Please check the package on delivery and tell us straight away if it is damaged or the seal is broken.
6. Products and warranty
All products are original, brand-new and sealed in the manufacturer packaging. Products come with a 6-month warranty against manufacturing defects. The warranty does not cover accidental damage, liquid damage, misuse or unauthorised repairs. To make a warranty claim, contact us on WhatsApp with your order details.
7. Returns and refunds
- You can return a product within 48 hours of opening the package.
- To be returned for a change of mind, the product must be undamaged, in the same condition as delivered, and sent back in its original packaging with all accessories.
- If a product arrives faulty or is not what you ordered, we will replace it or refund you in full, including delivery costs.
- To start a return, message us on WhatsApp or email yampupu17@gmail.com with your order details. We will tell you how to send the product back.
- Refunds are paid to the original payment method within 3 business days of us receiving and checking the returned product.
- For change-of-mind returns, the return delivery cost is paid by the customer.
Nothing in these terms limits the rights you have under your local consumer law.
8. Trademarks
PlayStation, PS5 and DualSense are trademarks of Sony Interactive Entertainment. Xbox, Xbox Series X and Xbox Series S are trademarks of Microsoft. Other product names are trademarks of their respective owners. They are used here only to identify the products we sell.
9. Contact
Nine Consoles, Miami, FL. Email: yampupu17@gmail.com. WhatsApp: +1 305 508 9032.